ITIL® 4 Foundation Update v3 to v4

1 Day (7 Hours) / Exam voucher and Take2 option included

A unique 1-day intensive programme to highlight the changes between ITIL v3 and ITIL 4, specially designed for ITIL v3 Certificate holders.

ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also integrates frameworks such as Lean IT, Agile and DevOps.

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

B2B Learning’s 1-day “ITIL Foundation Update from v3 to v4” training & certification will focus on understanding the ITIL 4 framework and key concepts. This course will highlight the essentials and main differences between the former version and ITIL 4.

You will receive the sample paper exam to prepare your ITIL 4 Foundation exam by self-study. When you are ready, you can take your exam.

Our 1-day ITIL 4 Foundation Update training, will give you understanding of:

• The structure and benefits of the ITIL 4 framework
• How the ITIL 4 guiding principles can help you and your organization to adopt and adapt service management
• The four dimensions model of service management
• The key concepts of service management and their practices
• The approach of the Service Value System and the co-creation of value with customers and other stakeholders
• How ITIL 4 integrates a set of management practices that will help organization’s to perform work and accomplish objectives
• The key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value