ITIL 4 Specialist: Drive Stakeholder Value DSV

ITIL 4 Specialist: Drive Stakeholder Value DSV

The ITIL 4 Specialist Drive Stakeholder Value DSV training is intended for candidates who want to increase stakeholder satisfaction. Examples of topics that will be discussed during the ITIL 4 Sprecialist: Drive Stakeholder Value training are UX and XC Design, Customer Journey Mapping, SLA design, Multi-Supplies management and customers & relationship management.

ITIL 4 Specialist Drive Stakeholder Value DSV course description

The ITIL 4 Specialist Drive Stakeholder Value DSV training covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. It enables organizations and candidates to deliver exceptional value by focusing on turning demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organizations in a competitive and demanding environment.
The ITIL 4 Specialist Drive Stakeholder Value DSV course continues the customer journey, enabling candidates to shape customer demand, manage relationships and optimize the customer experience. It will also enable candidates to increase stakeholder satisfaction by creating value and developing mutually agreed requirements, and provide the necessary tools to foster a beneficial culture of collaboration and transparency.
The ITIL 4 Specialist Drive Stakeholder Value module encourages IT professionals to further communicate with their stakeholders and influence and improve the user experience in a much broader framework. This unique module is designed to enhance the careers of digitally experienced candidates, expanding their knowledge and enhancing their existing skills in an increasingly digital service economy.

ITIL 4 Specialist Drive Stakeholder Value DSV target audience

The target audience for the ITIL 4 Specialist: Drive Stakeholder Value training:

• Those responsible for stakeholder integration and management, with a focus on the customer experience and journey. In addition, those responsible for cultivating supplier and partner relationships.
• Individuals who want to continue their ITIL Journey.
• IT service managers

ITIL 4 Specialist Drive Stakeholder Value DSV prior knowledge

You need an ITIL 4 Foundation certificate.

ITIL 4 Specialist Drive Stakeholder Value DSV level

The level of the ITIL 4 Specialist: Drive Stakeholder Value course is MBO+

ITIL 4 Specialist: Drive Stakeholder Value DSV course duration

The ITIL 4 Specialist DSV training takes a total of 3 days.

ITIL 4 Specialist: Drive Stakeholder Value DSV planning

ITIL 4 Specialist DSV day 1

• How customer journeys are designed
• How to target markets and stakeholders
• How to foster stakeholder relationships
• How to shape demand and define service offerings

ITIL 4 Specialist DSV day 2

• How to align expectations and agree details of services
• How to onboard and offboard customers and users
• How to act together to ensure continual value co-creation

ITIL 4 Specialist DSV day 3

• How to realize and validate service value
• Exam preparation, mock exam, and exam

ITIL 4 Specialist: Drive Stakeholder Value DSV exam

90 minutes, 40 multiple choice questions. Complies 28/40 - 70%