ITIL 4 Foundation training

ITIL 4 Foundation introduction

The purpose of the ITIL 4 Foundation training is to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the training will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL 4 Foundation Target audience

• Individuals at the start of their journey in Service Management

• ITSM Managers and aspiring ITSM Managers

• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery

• Existing ITIL qualification holders wishing to update their knowledge.

ITIL 4 Foundaton training duration

3 days.

ITIL  4 Foundation learning outcome

1. understand the key service concepts
2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
3. Understand the four dimensions of service management
4. Understand the purpose and components of the ITIL service value system
5. Understand the activities of the service value chain, and how they interconnect
6. Know the purpose and key terms of 15 ITIL practices
7. Understand 7 ITIL practicesITIL 4 Foundation Examination

ITIL 4 Foundation examination

Duration: 60 minutes

NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.

Materials permitted: This is a ‘closed book’ examination. No materials other than the examination materials are permitted.