ITIL® 4 Foundation (Exam included) (EN)
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ITIL® 4 Foundation (Exam included) (EN)
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Description
ITIL® 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
The Foundation module is a prerequisite for the ITIL® 4 higher level qualifications and its primary objectives are to provide participants with:
• An introduction to the management of modern IT-enabled services;
• An understanding of the common ITIL® language and key concepts;
• An insight in how to improve their work and the work of their organizations;
• An overview of the ITIL® 4 service management framewo…
Foire aux questions (FAQ)
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ITIL® 4 provides the guidance organizations need to address new
service management challenges and utilize the potential of modern
technology. It is designed to ensure a flexible, coordinated and
integrated system for the effective governance and management of
IT-enabled services.
The Foundation module is a prerequisite for the ITIL® 4 higher
level qualifications and its primary objectives are to provide
participants with:
• An introduction to the management of modern
IT-enabled services;
• An understanding of the common ITIL® language
and key concepts;
• An insight in how to improve their work and the
work of their organizations;
• An overview of the ITIL® 4 service management
framework and how it has evolved to adopt modern technologies and
ways of working.
E-Learning: including exam & mentor service € 595 excl. VAT/licence
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.As from 2017 Business Training is a Training Organization accredited by PeopleCert.
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