Service Integration and Management (SIAM) Foundation

In this SIAM Foundation course, you will learn how to apply the service integration and management (SIAM) methodology for more effective supplier and vendor management. Many organizations outsource part of their IT services. Whether it is scaling to meet business needs, lowering costs, or driving innovation, managing multiple suppliers is complex and challenging and many of today’s multi-vendor outsource models have failed to deliver against expectations.

The governance of outsourcing is a high-priority agenda item for organizations. Service Integration and Management (SIAM) involves integrating the sub-services of all kinds of internally outsourced services (including shared services) and externally outsourced services (including cloud services) into an IT chain that increases the efficiency of business processes and helps realize business goals. In addition to utilizing technology, a SIAM organization needs to be staffed by people who are able to manage operational processes and build a bridge between the business (demand) and underlying service providers (supply).

A properly implemented SIAM organization provides an IT department with a single system of record and transparent, end-to-end IT delivery processes. This forms the basis for the three goals of SIAM:

• Enable the organization to control and manage the contribution and performance of each individual supplier.
• Integrate IT delivery so that it meets demand from the IT-end-user organization.
• Enable the organization to break down ever-changing customer demand in its entirety into a cohesive whole of individual services/products to be provided by multiple suppliers.

Through the realization of these goals, a properly implemented SIAM organization continuously improves the value and efficiency of IT value streams and is flexible enough to constantly respond to changing demand from the IT organization’s customers.

The increasing complexity of the IT value chain and the rise of multi-vendor supplier eco-systems has driven the need for a new approach: Service Integration and Management (SIAM). Service integration and management (SIAM) is an advanced method explicitly designed to help you manage multiple service providers effectively and efficiently. SIAM gives you the tools you need to get everyone aligned with your organization’s service management goals.

The SIAM Foundation course provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value. Whether you only use external service providers, or a combination of both internal and external resources, SIAM delivers.