Online Designing the 9+ Customer Experience Course
- Type de cours
Online Designing the 9+ Customer Experience Course
Note du fournisseur:
Description
Europe's no.1 Behavioural Design Academy to master the latest know-how in behavioural design in combination with AI. Learn to influence minds and change behaviour. In a world where AI takes over more and more tasks, one skill makes you irreplaceable: understanding human behaviour. Of customers, employees, stakeholders, users or citizens. Combine that knowledge with AI and you become unstoppable.
A self-paced online course with 12 in-depth video lessons This course teaches you the behavioural psychology behind exceptional customer experiences, why customers choose one business over another, what creates lasting loyalty, and how to design irresistible experiences that customers can't help but recommend.
- Design customer experiences based on how people actually think and decide
- Map the psychological forces that drive or block customer behaviour
- Identify the exact moments in your customer journey where you're losing people
- Remove the invisible barriers that silently stop customers from buying, signing up, or coming back
- Turn satisfied customers into passionate advocat…
Foire aux questions (FAQ)
Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.
Europe's no.1 Behavioural Design Academy to master the latest know-how in behavioural design in combination with AI. Learn to influence minds and change behaviour. In a world where AI takes over more and more tasks, one skill makes you irreplaceable: understanding human behaviour. Of customers, employees, stakeholders, users or citizens. Combine that knowledge with AI and you become unstoppable.
A self-paced online course with 12 in-depth video lessons This
course teaches you the behavioural psychology behind exceptional
customer experiences, why customers choose one business over
another, what creates lasting loyalty, and how to design
irresistible experiences that customers can't help but
recommend.
- Design customer experiences based on how people actually think and decide
- Map the psychological forces that drive or block customer behaviour
- Identify the exact moments in your customer journey where you're losing people
- Remove the invisible barriers that silently stop customers from buying, signing up, or coming back
- Turn satisfied customers into passionate advocates
Customer Experience Managers
who need to move beyond satisfaction surveys to drive real behavioural change
Product Owners & Account Managers
designing user experiences that convert prospects into loyal customers
CX Professionals
tired of improving metrics without creating experiences customers actually love and recommend
Marketing Leaders
responsible for customer loyalty that goes beyond promotions and price competition
Service Managers
struggling to create memorable moments despite training teams on best practices and standard procedures
Business Owners
who need customers to choose them over competitors without competing purely on price or features
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Avez-vous participé à formation? Partagez votre expérience et aider d'autres personnes à faire le bon choix. Pour vous remercier, nous donnerons 1,00 € à la fondation Stichting Edukans.Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.