ITIL® 4 Specialist - Drive Stakeholder Value (Exam included) (EN)
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ITIL® 4 Specialist - Drive Stakeholder Value (Exam included) (EN)
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Description
Available soon.
This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
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Available soon.
This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
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