Cisco Customer Success Manager [DTCSM]
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Cisco Customer Success Manager [DTCSM]
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Dates et lieux de début
computer En ligne: VIRTUAL TRAINING CENTER 17 fév. 2026 jusqu'au 19 fév. 2026 |
computer En ligne: VIRTUAL TRAINING CENTER 8 avr. 2026 jusqu'au 10 avr. 2026 |
computer En ligne: VIRTUAL TRAINING CENTER 26 mai 2026 jusqu'au 28 mai 2026 |
place2-Brussel Center (Koloniënstraat 11) 22 juil. 2026 jusqu'au 24 juil. 2026 |
computer En ligne: VIRTUAL TRAINING CENTRE 22 juil. 2026 jusqu'au 24 juil. 2026 |
computer En ligne: VIRTUAL TRAINING CENTER 19 août 2026 jusqu'au 21 août 2026 |
computer En ligne: VIRTUAL TRAINING CENTER 26 oct. 2026 jusqu'au 28 oct. 2026 |
computer En ligne: VIRTUAL TRAINING CENTER 23 nov. 2026 jusqu'au 25 nov. 2026 |
Description
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
The Cisco Customer Success Manager course gives you the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.
This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the valu…
Foire aux questions (FAQ)
Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
The Cisco Customer Success Manager course gives you the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.
This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares you for the Cisco Customer Success Manager Specialist certification exam.
This specialist-level course focuses on enabling you to: Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements:Understand key concepts and terminologies related to the CSM role.
OBJECTIVES
After completing this course you will be able to:
- Describe the role of the Customer Success Manager
- Describe the tools that the Customer Success Manager uses to ensure customer experience
- Describe the lifecycle approach to customer experience
AUDIENCE
Individuals preparing for the Cisco Customer Success Manager Specialist certification and individuals who have experience working with customers to determine, measure and deliver business outcomes through the implementation of technology.
CERTIFICATION
Recommended as preparation for the following exams:
- 820-605 CSM - Cisco Customer Success Manager exam.
CONTENT
Transition to Subscription Economy
- Transition to a Subscription Economy
- Customer and Industry Trends
- Defining Customer Success and the CSM Role
Engaging the Customer for Success
- Engaging the Customer for Success
- Addressing Barriers
Customer Success Management Activities
- Success Plan Elements
- Customer Success Management Activities
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