Assertive Communication Skills [A-AC]

OVERVIEW

Being cooperative is great. But setting boundaries, saying 'no’ and standing up for yourself are just as important. This training course helps you to learn how to say ‘no’ in a way that's comfortable, confident and effective, without feeling guilty afterwards. You learn to distinguish between three basic positions: passive, assertive and aggressive.

OBJECTIVES

After the workshop, you will be able to:

• Express what you want and assert your rights.
• Prevent misunderstandings and conflicts.
• Overcome self-defeating behaviours.
• Improve the quality of your interactions with others.
• Demonstrate and model assertive behaviour for win-win outcomes
• Gain self-awareness of attitudes, behaviour patterns, and habit
• Develop a positive, proactive response to difficult behaviours
• Exhibit confidence in ability to address challenging situations

AUDIENCE

• Managers, supervisors, and project leaders
• Administrative assistants and office coordinators
• Anyone who would like to develop assertiveness skills