Create agents in Microsoft Copilot Studio (PL-7008)

Course Content

• Build an initial copilot with Microsoft Copilot Studio
• Manage topics in Microsoft Copilot Studio
• Work with entities and variables in Microsoft Copilot Studio
• Enhance Microsoft Copilot Studio copilots
• Create a copilot with Microsoft Copilot Studio and Dataverse for Teams
• Guided Project - Create copilots with Microsoft Copilot Studio

Prerequisites

Candidates for this credential should be familiar with data modeling concepts in Microsoft Dataverse and with Copilot Studio.

Gedetailleerde cursusinhoud

Module 1

This module describes how to create agents by using Microsoft Copilot Studio.

Module 2

This module introduces you to the basic principles of topics such as trigger phrases and conversation paths and how to create them.

Module 3

Microsoft Copilot Studio allows organizations to quickly create agents based on business scenarios their customers and employees can easily interact with as needed. Items like topics can be easily created by subject matter experts with no coding required, to create intelligent conversation paths to help guide individuals down as they interact with the agents. The agent authoring functionality provided by Microsoft Copilot Studio provides a great starting point for organizations to build intelligent agents.

Module 4

Many times, you might need to leverage or integrate other technologies for your agent to provide the experience you want. This module examines some of the methods that you can use to enhance your Microsoft Copilot Studio agents such as leveraging Power Automate flow to add actions, and transferring conversations from an agent to Omnichannel for Customer Service.

Module 5

Employees who have quick access to information make better decisions, reduce errors, and save money. Agents create a personalized experience that simplifies how employees get information. Microsoft Copilot Studio and Dataverse for Teams create intelligent agents to quickly respond to employee needs without building high-code solutions.

Module 6

This module describes how to create agents by using Microsoft Copilot Studio. Microsoft Copilot Studio is a new feature that you can use to create agents by using natural language. It uses the power of GPT-3 to generate topics, trigger phrases, and responses for your agent. This module also briefly covers how to use the Conversation Booster feature to improve your agent responses.