Troubleshooting Cisco Contact Center Enterprise [CCET]
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Troubleshooting Cisco Contact Center Enterprise [CCET]
Note du fournisseur:
Dates et lieux de début
computer En ligne: VIRTUAL TRAINING CENTER 23 avr. 2026 jusqu'au 24 avr. 2026 |
computer En ligne: VIRTUAL TRAINING CENTER 6 juil. 2026 jusqu'au 7 juil. 2026 |
computer En ligne: VIRTUAL TRAINING CENTER 5 oct. 2026 jusqu'au 6 oct. 2026 |
Description
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
- Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
- Anticipate and rectify possible deployment issues by lear…
Foire aux questions (FAQ)
Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
- Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
- Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues
OBJECTIVES
After completing this course you should be able to:
- Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
- Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
- Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
AUDIENCE
- Account manager
- Deployment engineer
- Deployment project manager
- Sales engineer
CERTIFICATION
Recommended as preparartion for the following exams:
- There is no exam currently aligned to this course
CONTENT
- CCE Flows and Process Review
- Troubleshooting and Support Methodology
- PCCE Components
- PCCE Call Flow Review
- CCE Diagnostic Tools
- Diagnostic Framework SuiteRun Analysis Manager
- Run Unified System Command-Line Interface (CLI)
- Troubleshooting CCE
- Troubleshooting Certificates
- Troubleshooting Cisco Finesse
- Troubleshooting a PCCE Deployment
Lab Exercises
- Configure Access to Discovery Environment
- Explore CCE Components
- Explore Diagnostic Framework Suite
- Analyze Peripheral Gateway (PG) Logs
- Navigate Certificate Store
- View Cisco Finesse Logs
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