3-7415 - SMAX Planning and Building (version 24.3) [MF_7415]
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3-7415 - SMAX Planning and Building (version 24.3) [MF_7415]
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Dates et lieux de début
placeMicro Focus Virtual Courses - EMEA 23 fév. 2026 jusqu'au 27 fév. 2026 |
placeMicro Focus Virtual Courses - EMEA 6 juil. 2026 jusqu'au 10 juil. 2026 |
placeMicro Focus Virtual Courses - EMEA 23 nov. 2026 jusqu'au 27 nov. 2026 |
Description
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
This five-day course provides the knowledge needed to design catalog offerings,define service level targets,manage assets and business services using Native SACM (Service Asset and Configuration Management) solutions,create service models,develop knowledge materials for easier use of offerings,and address issues effectively.
In this course,you will also learn to create surveys for feedback,schedule on-call support,provide ideas,and develop proposals for project,program,and application portfolio implementation.
OBJECTIVES
On completion of this course,you should be able to:
- Define the service catalog that contains services arranged by category.
- Describe how Service Management uses wo…
Foire aux questions (FAQ)
Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.
Vrijwel iedere training die op een onze locaties worden getoond zijn ook te volgen vanaf huis via Virtual Classroom training. Dit kunt u bij uw inschrijving erbij vermelden dat u hiervoor kiest.
OVERVIEW
This five-day course provides the knowledge needed to design catalog offerings,define service level targets,manage assets and business services using Native SACM (Service Asset and Configuration Management) solutions,create service models,develop knowledge materials for easier use of offerings,and address issues effectively.
In this course,you will also learn to create surveys for feedback,schedule on-call support,provide ideas,and develop proposals for project,program,and application portfolio implementation.
OBJECTIVES
On completion of this course,you should be able to:
- Define the service catalog that contains services arranged by category.
- Describe how Service Management uses work schedule time periods in Service Level Management (SLM) calculations.
- Define Service Level Targets for each business service so that the Service Level Management enables you to prioritize requests,incidents,changes,tasks,problems,and custom records.
- Describe how Service Asset and Configuration Management (SACM) helps to organize and track the individual assets that support your business services.
- Use the Native SACM solution for the implementation of SACM in Service Management.
- Create knowledge articles that help to solve problems,post news articles on the Service Portal,and moderate questions and answers.
- Create surveys,send them to end users,and consume the data collected by the surveys.
- Define work schedules and shifts for the groups and individuals who deal with tickets through the On-Call Schedule Management feature.
- Provide ideas and derive proposals for a project,program,and application portfolio implementation.
AUDIENCE
This course is intended for Business Administrators
CONTENT
Highlights:
- Service Catalog Management
- Service Level Management
- Service Asset and Configuration Management – Native SACM
- Knowledge Management – IT News,Questions,and Answers
- Survey and On-Call Schedule Management
- Idea and Proposal Management
- Project and Program Management
- Application Portfolio Management
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