ITIL® Foundation Exam
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Description
The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. After passing the ITIL® Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL®. This qualification is primarily aimed at: those who require a basic understanding of the ITIL framework those who need understanding of how ITIL can be used to enhance IT service management within an organization IT professionals or others working within an organizatio…Foire aux questions (FAQ)
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The Foundation level is the entry level qualification which offers
you a general awareness of the key elements, concepts and
terminology used in the ITIL service lifecycle, including the links
between lifecycle stages, the processes used and their contribution
to service management practices. After passing the ITIL® Foundation
training and examination, you can expect to gain a general overview
and basic understanding of ITIL®. This qualification is primarily
aimed at: those who require a basic understanding of the ITIL
framework those who need understanding of how ITIL can be used to
enhance IT service management within an organization IT
professionals or others working within an organization that has
adopted and adapted ITIL and who need to be informed about, or
contribute to, ongoing service improvement
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