ITIL® Service Strategy (SS)

Type de cours
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Description

The objectives of this ITIL Intermediate Service Strategy course is to help students to fully understand the role that IT services play in pursuing business and customer-related objectives. This course offers everything you need to prepare for, take and pass the ITIL Service Strategy exam, including a FREE exam voucher. Successfully passing the examination will also earn you 3 credits towards the 22 required to gain the ITIL Expert qualification.
Key topics that are covered in the course include; service value definition, business-case development, service assets, market analysis, and service provider types.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Exami…

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Foire aux questions (FAQ)

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The objectives of this ITIL Intermediate Service Strategy course is to help students to fully understand the role that IT services play in pursuing business and customer-related objectives. This course offers everything you need to prepare for, take and pass the ITIL Service Strategy exam, including a FREE exam voucher. Successfully passing the examination will also earn you 3 credits towards the 22 required to gain the ITIL Expert qualification.
Key topics that are covered in the course include; service value definition, business-case development, service assets, market analysis, and service provider types.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.
Students who take this course will learn:
  • How to demonstrate an understanding of the risks and success factors used to develop and progress strategies within an organization or program
  • A complete overview of service value definition, business-case development, service assets, market analysis and service provider types
  • A full understanding of customer business objectives and priorities, as well as the role that IT services play in achieving them
  • Everything needed to pass the official ITIL Service Strategy (SS) exam

How to get certified

  • It is a complex multiple-choice exam with 8 scenario-based questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • Successfully passing the exam will earn delegates 3 credits towards ITIL Expert level
In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

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