ITIL® Service Design (SD)

Type de cours
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Description

Good service design can improve the alignment of IT with the overall business and user needs and the qualification will illustrate the importance of designing consistent service design practices in order to achieve this.
This course is intended for management and supervisory level staff. You may be involved in Service Design yourself, or you may just wish to understand the processes and principals involved, as they affect the work that you do.
The design process is vital to the continued improvement and development of services within the IT lifecycle.
Our course has been fully accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is…

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Foire aux questions (FAQ)

Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.

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Good service design can improve the alignment of IT with the overall business and user needs and the qualification will illustrate the importance of designing consistent service design practices in order to achieve this.
This course is intended for management and supervisory level staff. You may be involved in Service Design yourself, or you may just wish to understand the processes and principals involved, as they affect the work that you do.
The design process is vital to the continued improvement and development of services within the IT lifecycle.
Our course has been fully accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.
Students who take this course will learn:
  • A complete overview of Service Design
  • Related activities such as management-level concepts and core information
  • ITIL Service Design principles, processes and other aspects of this crucial ITIL Service Lifecycle stage
  • Everything needed to pass the official ITIL Service Design (SD) exam

How to get certified

  • It is a complex multiple-choice exam with 8 scenario-based questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • Successfully passing the exam will earn delegates 3 credits towards ITIL Expert level
In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

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