ITIL® Release, Control Validation (RCV)

Type de cours
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Description

ITIL RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Release, Control and Validation.
Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL® Expert qualification.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.
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ITIL RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Release, Control and Validation.
Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL® Expert qualification.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.
Students who take this course will learn:
  • Change Management - Enabling beneficial changes to be made with minimum disruption to IT services
  • Service Asset & Configuration Management - Maintaining information about the Configuration Items (CIs) required to deliver IT services, including their relationships
  • Release and Deployment Management - Ensuring that the integrity of the live environment is protected and that the correct components are released and deployed
  • Knowledge Management - Improving efficiency by reducing the need to rediscover knowledge
  • Request Fulfillment - Fulfilling Service Requests or requests for information
  • Service Validation & Testing - Ensuring that deployed releases and the resulting services meet customer expectations, and to verify that IT operations are able to support new services
  • Everything needed to pass the official ITIL Release, Control & Validation (RCV) exam

How to get certified

  • It is a complex multiple-choice exam with 8 scenario-based questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • Successfully passing the exam will earn delegates 4 credits towards ITIL Expert level
In countries where English is a second language, the time allocated for the exam is extended to 120 minutes

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