ITIL® Managing Across the Lifecycle (MALC)

Type de cours
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Description

Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.
The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value and this knowledge is validated in the associated exam and certification.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a…

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Foire aux questions (FAQ)

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Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.
The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value and this knowledge is validated in the associated exam and certification.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.
Students who take this course will learn:
  • Key concepts of the ITIL Service Lifecycle
  • Communication and Stakeholder Management
  • How to integrate service management processes across the service lifecycle
  • How to managing services across the service lifecycle
  • How to Implement and improve service management capability
  • Measurement, governance and organization
  • Everything needed to pass the official ITIL Managing Across the Lifecycle (MALC) exam

How to get certified

It is a complex multiple-choice exam with 10 scenario-based questions
There is a time limit of 120 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 35 out of 50 questions correct
Successfully passing the exam will earn delegates 5 credits towards ITIL Expert level

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