ITIL® 4 Foundation Certification

Type de cours
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Description

This ITIL® 4 Foundation course offers an excellent introduction to the new framework. Students will be able to demonstrate an understanding of ITIL® 4, including new features like the ITIL® Service Value System (SVS).
Students who successfully pass the ITIL® 4 Foundation examination will also be prepared to move on to the ITIL® Managing Professional (MP) or ITIL® Strategic Leader (SL) modules. This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards.
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trade mark of AXELOS Limite…

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Foire aux questions (FAQ)

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Vous n'avez pas trouvé ce que vous cherchiez ? Voir aussi : ITIL, Agile, Business case management, Management de projet et PRINCE2 Agile.

This ITIL® 4 Foundation course offers an excellent introduction to the new framework. Students will be able to demonstrate an understanding of ITIL® 4, including new features like the ITIL® Service Value System (SVS).
Students who successfully pass the ITIL® 4 Foundation examination will also be prepared to move on to the ITIL® Managing Professional (MP) or ITIL® Strategic Leader (SL) modules. This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards.
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Students who take this course will learn:
  • An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
  • The key concepts and value of IT service management to IT service providers and their customers
  • How the ITIL guiding principles can help organizations adopt and adapt service management
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 18 ITIL practices and the 7 essential practices
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
  • How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
  • Everything needed to pass the official ITIL 4 Foundation exam

How to get certified

  • This is a multiple choice 'Objective Test Question' (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

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