ITIL® 2011 Foundation Certification

Type de cours
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Description

The objectives of this foundation course in IT service management are to enable you to understand the importance of service management, both to the IT service provider, and to it's customers.
Students will also be introduced to the service lifecycle, it's processes, and the functions which carry out those processes.
Specifically, it shows how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization.
Our course has been accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.
Students who take this co…

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Foire aux questions (FAQ)

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Vous n'avez pas trouvé ce que vous cherchiez ? Voir aussi : ITIL, Agile, Business case management, Management de projet et PRINCE2 Agile.

The objectives of this foundation course in IT service management are to enable you to understand the importance of service management, both to the IT service provider, and to it's customers.
Students will also be introduced to the service lifecycle, it's processes, and the functions which carry out those processes.
Specifically, it shows how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization.
Our course has been accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.
Students who take this course will learn:
  • The importance of service management, both to IT service providers and their customers
  • An overview of the ITIL Service Lifecycle, its processes and the functions which carry out those processes
  • How the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in virtually any industry or organization
  • Everything needed to pass the official ITIL V3 Foundation exam

How to get certified

  • This is a multiple choice 'Objective Test Question' (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

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Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.

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