N° 10965 : IT Service Management with System Center Service Manager 2016 (NL)

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Dates et lieux de début

place Bruxelles
5 oct. 2020 jusqu'au 9 oct. 2020
place Bruxelles
30 nov. 2020 jusqu'au 4 déc. 2020

Description

After completing this course, students will be able to:

  • Describe Service Manager 2016.
  • Upgrade to Service Manager 2016.
  • Install Service Manager 2016.
  • Describe Service Manager usage cases.
  • Configure base settings in Service Manager 2016.
  • Configure Incident and Problem Management.
  • Configure Activity, Change, and Release Management.
  • Configure and Manage Service Requests.
  • Automate business processes with Service Manager and Orchestrator.
  • Configure Service Level Management.
  • Customize the Self-Service Portal.
  • Use Reports and Analyze Data in Service Manager.
  • Perform advanced troubleshooting and disaster recovery in Service Manager.
  • Customize Service Manager Forms.
  • Business Driv…

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Foire aux questions (FAQ)

Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.

Vous n'avez pas trouvé ce que vous cherchiez ? Voir aussi : System Center, Administration des serveurs, Hacking, Serveurs Windows et SQL.

After completing this course, students will be able to:

  • Describe Service Manager 2016.
  • Upgrade to Service Manager 2016.
  • Install Service Manager 2016.
  • Describe Service Manager usage cases.
  • Configure base settings in Service Manager 2016.
  • Configure Incident and Problem Management.
  • Configure Activity, Change, and Release Management.
  • Configure and Manage Service Requests.
  • Automate business processes with Service Manager and Orchestrator.
  • Configure Service Level Management.
  • Customize the Self-Service Portal.
  • Use Reports and Analyze Data in Service Manager.
  • Perform advanced troubleshooting and disaster recovery in Service Manager.
  • Customize Service Manager Forms.
  • Business Drivers behind IT Service Management.
  • Introduction to Microsoft System Center 2016.
  • System Center 2016 Service Manager Overview and Key Features.
  • Adopting ITIL/ MOF Best Practices with Service Manager.
  • Aligning IT Service Management Requirements to Service Manager.
  • System Center 2016 Service Manager Architecture and Core Components.
  • Hardware, Software and Security Requirements.
  • Planning and Sizing a System Center 2016 Service Manager Deployment.
  • Installing System Center 2016 Service Manager.
  • Installing and Configuring the Service Manager Self-Service Portal.
  • Overview of the Service Manager Console.
  • Upgrading to System Center 2016 Service Manager.
  • Overview of Management Packs.
  • Overview of the Service Manager CMDB.
  • Managing Activities.
  • Managing Workflows.
  • Managing Templates.
  • Security and User Roles.
  • System Center 2016 Service Manager Initial Configuration.
  • Configuring Business Services.
  • Configuring Access for your Support Teams.
  • Configuring Notifications.
  • Integrating Service Manager with Active Directory and other System Center Components.
  • Integrating Service Manager with Exchange.
  • The Definition of an Incident and a Problem.
  • Managing Incidents.
  • Managing Problems.
  • Using Queues and Views with Incidents and Problems.
  • Managing Change Requests.
  • Managing Release Records.
  • The Service Catalog, Request Offerings and Service Offerings.
  • Managing Service Requests and Catalog Groups.
  • The Self-Service Portal.
  • Overview of Orchestrator.
  • Configuring Runbooks in Orchestrator.
  • Configuring Integration between Orchestrator and Service Manager.
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator.
  • Configuring Service Level Management.
  • Viewing Service Level Agreement (SLA) Information in Service Manager.
  • Running Reports in System Center 2016 Service Manager.
  • Configuring and Running Data Warehouse Jobs.
  • Troubleshooting Failed Data Warehouse Jobs.
  • Data Warehouse Cubes.
  • Performing Advanced Troubleshooting in Service Manager.
  • Performing Disaster Recovery in Service Manager.
  • Key Concepts in Creating and Customizing Forms in the Service Manager Authoring Tool.
  • Creating New and Customized Forms by Using the Service Manager Authoring Tool.

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Il n'y a pour le moment aucune question fréquente sur ce produit. Si vous avez besoin d'aide ou une question, contactez notre équipe support.

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